return eligibility
Conditions for return or exchange:
Condition: Item must be unused, original packaging, all tags sold.
Timing: Requests must be submitted within 30 days of receipt of order.
Required Photos: Include audio images of the item, tags and packaging to verify condition.
Exceptions:
Lingerie & Swimwear: Due to hygiene regulations we will not accept returns/exchanges on bras, briefs or swimwear once opened.
Size support
Think before you buy: Always check our alcohol sizing chart before purchasing.
How to restore
Contact us: Send an email to support@xibbox.com and provide:
Your order number (for example, #FLR12345).
Photos of items, labels and packaging.
A brief description of the problem (e.g., "body mismatch" or "fabric mismatch").
Pending approval: Our team will respond within 1-3 business days (weekends).
Shipping back: Use the return label provided (for US customers) or cover shipping costs for international returns.
NOTE: Refunds will be issued to the original method of payment once the item has been received and inspected by us.
Refund schedule
Processing: After we receive your returned goods, the refund will usually be completed within 7-14 working days.
Exceptions: Delays may occur due to bank processing times (e.g. international transactions).
Shipping Responsibility
Customer Pays: You are responsible for return shipping charges unless the defect is our fault.
Damaged Items: We will cover shipping costs for defective items - notify us within 30 days.
international customers
No Free Returns/Exchanges: International buyers are responsible for all shipping charges for returns/exchanges.
Customs Fees: Returned items may be subject to import/export duties - these fees are non-refundable.